We, at Gadgets360, understand and values customer satisfaction. We strive to offer 100% satisfaction and are committed to provide only genuine products to ensure that you are delighted with the items you receive. Therefore, in an unfortunate event when a customer is not happy with what they ordered and received, we follow a simple 7-Day Return Policy. A customer, unhappy with the quality of the product, can simply initiate a return request online or through our Gadgets360 mobile app. Once a return request is initiated from our customer’s account, Gadgets360 Care ensures to resolve the issue at the earliest. Please read the below Fine Print to understand how to return policy actually works.
- All return/replacement pickups are done free of costs.
- Refunds include the entire sum of amount paid by the customer at the time of purchase.
- To ease out the replacement process, we ensure that new product is delivered during the product pickup in most of the cases.
- In other cases, pickup is arranged and replacement is shipped soon after the item is received.
- For certain areas where it gets difficult to arrange pickup, customers can ship the product through any courier service and we will ensure the reimbursement of the courier amount against the original receipt.
- Customers must note that replacement is subject to the availability of stock with our seller. In case of unavailability of stocks, seller will initiate refund.
- For certain brands and products, seller’s refund/replacement/cancellation policy will be applicable.
- No return/replacement/cancellation request can be raised for products that are covered under the manufacturer's warranty.